Frequently Asked Questions of Reseller Hosting

Q. How long does it take to set up my reseller account?
A. Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes!

Q. Can I order multiple accounts?
A. Yes! You can order as many accounts as you like! Have a promotional code? You can use it on multiple orders as well! 

Q. How long has your web hosting service been in business?
A. We have been operating as Prequent Hosting since 2016.

Q. Do you offer a money back guarantee?
A. Yes. We have a 14-day money back guarantee!

Q. Are backups included with my reseller plan?
A. We perform full account daily backups of all the accounts on our servers daily.

Q. What is your uptime guarantee?
A. We have a 100%+ uptime guarantee.

Q. What methods do you accept for payment?
A. We currently accept Visa, MasterCard, Discover, American Express, PayPal, Bitcoin, and Payza. All payments are made securely with SSL encryption.

Q: Will I have my own nameservers with my reseller plan?
A. Yes, your account will be set up with your own nameservers i.e. ns1.yourdomain.com and ns2.yourdomain.com.

Q: What version of cPanel WHM will I have?
A: We use the latest production release of WHM. Click Here for a demo.

Q: Can I oversell with my reseller plan?
A. Yes, overselling is enabled.

Q: Can I offer unlimited plans with my reseller plan?
A. You can offer unlimited features, such as add-on domains, subdomains, email accounts, databases, etc. However, offering unlimited space and transfer is not possible.

Q. I have a reseller account elsewhere, will Prequent Hosting migrate my clients for me?
A. We offer up to 25 websites migration free of costs without any downtime.

Q: Are there any hidden costs, or setup fees?
A. No. There are absolutely no setup fees.

Q: Do you allow Adult Content?
A: Yes, we allow legal adult content on our hosting services.

Q: Do you allow nulled scripts?
A: No, any nulled script or a script modified to bypass any copyrights are not allowed on our servers.

Q: Do you allow remote MySQL/MSSQL database access?
A: No, remote database access on our shared/reseller plans is not supported.

Q: Is SSH access included?
A: Remote SSH access is not included, however, shell access via Terminal in cPanel is available.

Q: Is there a limit to how many emails I can send?
A: All accounts are limited to 100 emails per domain per hour. Spam and bulk mail are not allowed.

Q: Can I install SSL certificates in WHM?
A: Yes, you have the ability to generate CSR's in WHM to offer SSL support for your clients. We also offer free Let's Encrypt SSL certificates your clients can install from cPanel.

Q: Do you offer a client billing program such as WHMCS?
A: Yes. We offer free WHMCS with our every reseller hosting packages.

Q: Do your Terms of Service apply to resellers?
A: Yes. All aspects of our Terms of Service applies to resellers and their clients as well.

Q: Who provides support to my clients?
A: Prequent Hosting provides server support and support for your account only. The support of your client's accounts is resellers responsibility.

Q: Is the service White-Label?
A: Yes! Our servers use white-label domains, hostnames, SSL certificates, and software, so your clients won't know you are using Prequent Hosting.

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