Frequently Asked Questions of Shared Hosting

Q. How long does it take to set up my account?
A. Accounts are setup instantly after you have signed up and payment is made. You will be e-mailed all your account information within minutes!

Q. Can I order multiple accounts?
A. Yes! You can order as many accounts as you like! Have a promotional code? You can use it on multiple orders as well! 

Q. How long has your web hosting service been in business?
A. We have been operating as Prequent Hosting since 2016.

Q. Do you offer a money back guarantee?
A. Yes. We have a 14-day money back guarantee!

Q. What is your uptime guarantee?
A. We have a 100%+ uptime guarantee.

Q. Do you offer phone support?
A. No. In order to keep our prices low and our costs down, we offer support by ticket 24/7/365.

Q. What methods do you accept for payment?
A. We currently accept Visa, MasterCard, Discover, American Express, PayPal, Bitcoin, and Payza. All payments are made securely with SSL encryption.

Q: What are the nameservers for your hosting?
A. After you have signed up and payment has been made, nameservers and other necessary account information will be e-mailed to you immediately.

Q: Are you a web hosting Reseller?
A. No, we lease our servers from tier 1 data centers around the world and manage our own dedicated servers.

Q: Will you place any ads on my site?
A. No. We never will.

Q: Where can I see the demo for your control panels?
A: For cPanel: cPanel Demo For Plesk: Plesk Demo

Q: Can I host friends and/or family?
A. Yes, you may host your friends and/or family.

Q: Are there any hidden costs, or setup fees?
A. No. There are absolutely no setup fees.

Q: How can I view my site when my domain is still propagating?
A: You'll be given the link to your temporary URL in your welcome email after signup. 

Q: Do you allow Adult Content?
A: Yes and no. We allow legal adult content.

Q: Do you allow nulled scripts?
A: No, any nulled script or a script modified to bypass any copyrights are not allowed on our servers.

Q: Is SSH access included?
A: Remote SSH access is not included, however, shell access via Terminal in cPanel is available.

Q: Is there a limit to how many emails I can send?
A: All accounts are limited to 100 emails per domain per hour. Spam and bulk mail are not allowed.

Q: Do you allow remote MySQL/MSSQL database access?
A: Yes, we do.

Q: How long does it take before my domain is propagated and active?
A: After you change the nameservers for your domain at your registrar to HostMantis' nameservers, it should take 24 hours or less. Usually, you will be able to access your domain within minutes.

Q: Can I resell accounts with my Prequent Hosting account?
A: No. Your Prequent Hosting shared web hosting account may not be used to resell accounts, add-on domains, etc. If you would like to resell, please order one of our Reseller Hosting plans.

Q: What are the system resource limits for your hosting plans?
A: You can view our current system resource limits here: https://backyard.prequent.net/knowledgebase/13/System-Resource-Limits.html

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